CUSTOMER FEEDBACK FORM

Dear Customer,
Thank you for dinning with us. We are constantly improving ourselves to serve you better and would love to hear your comments and suggestions. The information provided in this form will be treated with utmost confidentiality it deserves.

1. Event Name:

2. Event Date

3. Contact Person:

4. Email:

5. Number of participants:

6. Event type:
Outside CateringConferenceTrainingSeminarMeetings

7. On a scale of (1= Poor; 2= Fair; 3= Good; 4= Very Good; 5=Excellent) Please rate the following;

FOOD Portion size

Too smallToo LargeJust right
Other (please specify)

8. Flavour
Needs ImprovementAverageGoodExcellent

9. Presentation
Needs ImprovementAverageGoodExcellent

10. Value for money
Needs ImprovementAverageGoodExcellent

11. Choice
Needs ImprovementAverageGoodExcellent

12. Freshness
Needs ImprovementAverageGoodExcellent

13. SERVICE
FriendlinessNeeds ImprovementAverageGoodExcellent

14. Professionalism
Needs ImprovementAverageGoodExcellent

15. Time taken to be served
Needs ImprovementAverageGoodExcellent

16. Account settlement

17. VENUE Atmosphere:

18. Cleanliness of Venue

19. Staff presentation
Needs ImprovementAverageGoodExcellent

20. Location

21. Lighting

22. Equipment
PoorAverageGoodVery GoodExcellent

23. Stationery
PoorAverageGoodVery GoodExcellent

24. Room Setup
PoorAverageGoodVery GoodExcellent

25. Room / Hall Ambiance
PoorAverageGoodVery GoodExcellent

26. How likely is it that you would recommend ARZIKI CONFERENCE / RESTAURANTS to a friend or colleague?
Not at all LikelyLikelyNeutralExtremely Likely

27. Overall, how satisfied or dissatisfied are you with our services?
Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied

28. Our website is user friendly and informative.
Strongly DisagreeDisagreeNeutralAgreeStrongly AgreeNot Applicable

29. Additional comments/suggestions: